Returns & Exchanges
If you are unhappy with your purchase, full-price product(s) can be returned within 14 days from the date of delivery.
USA EXCLUSIVE: To start your Return or Exchange please visit our Returns Portal.
Need more help?
Please WhatsApp us at +92-308-3082222 or call us at (407) 703-6090.
Please note that the product(s) must be in unused condition with the price tag attached along with the purchase invoice.
Kindly note our customer service is available Monday to Saturday from 9:00 am – 5:00 pm EST
Please note:
- Items purchased on SALE cannot be Exchanged or Returned.
- NO CASH REFUNDS. Only E-Vouchers will be issued for any returned/exchanged article.
- Items must be unused and tagged in their original condition.
Complaints
If you have any complaints regarding your order, we will return it if the product(s) received has any kind of manufacturing defect or shipping error on our team’s part, In such a situation, please contact our customer service center by emailing us pictorial proof/images of defected product at customerservice@image1993.com or by calling us at (407) 703-6090 within 14 days of delivery.
Order Cancellation
You may choose to cancel your order any time before the order is processed, kindly contact our Customer Service Team who will be happy to update you on the order status and process a cancellation accordingly.
However, if the order has already been processed, you will receive a notification of the same via SMS/Email and the 'Return and Exchange Policy' will apply accordingly. Furthermore, IMAGE holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity, or if the item ordered is not available in stock.